Legal

Refund Policy

Last updated: August 2026

Our courses are digital PDF files, delivered by download link right after payment. Because a file can be opened and copied immediately, we handle refunds a little differently from physical goods — this page explains exactly when a refund applies.

1. Faulty or missing delivery

If your download link doesn't work, the email never arrives, or the PDF you received doesn't match what was described on the product page, contact us within 14 days of purchase at support@triovexaria.com. We'll fix the issue or refund the purchase in full.

2. Change of mind

Because the full content of a guide is downloadable immediately after payment, we generally don't offer refunds for a simple change of mind once the file has been delivered. If you haven't yet downloaded the file and decide against the purchase within 14 days, contact us and we'll review the request.

3. Duplicate purchases

If you accidentally bought the same course twice, let us know and we'll refund the duplicate charge.

4. How refunds are paid

Approved refunds are returned to the original payment method used at checkout, through the same payment provider that processed the purchase (for example Stripe, PayPal, or Airwallex). Processing times depend on that provider, typically a few business days.

5. How to request a refund

Email support@triovexaria.com with the course name and the email address used at checkout. We read every message ourselves and reply within 2 business days.